Refund policy
At Qmulus, we’re committed to giving you a premium fitness experience—right from unboxing to every jump. If something’s not right, we’ll make it right.
✅ Returns
Eligibility
You may return your Qmulus Cube if:
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It’s unused, in original condition, and in original packaging
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The return is initiated within 30 days of delivery
Non-Returnable Items
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Customized or personalized products
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Clearance or final sale items
How to Start a Return
Email us at hello@qmulusfitness.com with:
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Your order number
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Reason for return
Once approved, we’ll send you a return authorization and shipping label.
Shipping Costs
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If your item is defective or incorrect: We cover the return shipping
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For all other returns: You’re responsible for shipping costs
Refunds
How It Works
Once we receive and inspect your return, you’ll be notified of the approval status.
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Approved refunds will be credited back to your original payment method
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Please allow 7–10 business days for the refund to appear in your account
Partial Refunds
If returned items show signs of use, are missing packaging, or incomplete, we may issue a partial refund.
Exchanges
We’ll gladly exchange any product that arrives defective or damaged.
To start an exchange, contact us at hello@qmulusfitness.com.
Damaged or Defective Orders
If your Qmulus Cube arrives damaged or defective:
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Contact us within 7 days of delivery at hello@qmulusfitness.com
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Please include photos of the item and its packaging
We’ll send a replacement or full refund, including shipping costs.
Contact Us
We’re here for you—just email hello@qmulusfitness.com
Our team is ready to support you every step of the way.